Email Resources

Standard POP3 Email Settings

SLB strongly suggests that you use these email settings with a standard POP3 setup. IMAP can provide some benefits but it will use up your hosting space quickly.

Incoming Mail (POP3)
mail.yourdomainname.com
User Name: myname@yourdomainname.com
No SSL
Port – 110

If port 110 does not work for you, you can use port 995 with SSL security.*
*NOTE: You would need to accept SSL certificate (It is a shared SSL unless you have a static IP)

Outgoing Mail (SMTP)
mail.yourdomainname.com
User Name: myname@yourdomainname.com
No SSL
Port – 25

If port 25 does not work for you, you can use port 465 with SSL security.*
*NOTE: You would need to accept SSL certificate (It is a shared SSL unless you have a static IP)

Generic Email Settings For Smartphones

VIEW AS PDF HERE

IMAP access in your smartphone

NOTE: By using IMAP, you will want to set your email client settings on your desktop to store a copy on the server for 2 weeks. This will allow you to access all emails which are less than 2 weeks old from your device.

Incoming Mail (IMAP)
mail.yourdomainname.com
User Name: myname@yourdomainname.com
Server Requires SSL
Use SSL – Yes
Port – 995

Outgoing Mail (SMTP)
mail.yourdomainname.com
User Name: myname@yourdomainname.com
Server requires SSL
Use Authentication – Yes
Port – 25

If port 25 does not work for you, you can use port 465 with SSL security.*
*NOTE: You would need to accept SSL certificate (It is a shared SSL unless you have a static IP)

  • Go to Messages or Mail or Email or Mailbox
  • Select Options and then Settings or Add New Email.
  • Select Add E-mail or create new mailbox.
  • Give a name to it in "Mailbox Name"
  • Set your email address – myname@yourdomainname.com
  • Set mail.yourdomainname.com as your Outgoing Mail Server.
  • Set username (myname@yourdomainname.com) & password.
  • Select Mailbox Requires Authentication (Use Settings as Above)
  • Set mail.yourdomainname.com as your Incoming Mail Server.
  • Set Mailbox type as IMAP.
  • Use Security as SSL.

VIEW AS PDF HERE

Microsoft Outlook Setup Guide

VIEW AS PDF HERE

Step 1:
In Microsoft Outlook, go to "Tools" ("Files" in Outlook 2010) and choose "Account Settings"

Step 2:
Click "New".

Step 3:
Click the Checkbox "Manually configure server settings or additional server types".
Click "Next".

Step 4:
Choose Internet E-Mail.
Click "Next"

Step 5:
Enter your email account information.
NOTE: Please replace the information in the diagram with your respective Email Address, Incoming Mail Server, Outgoing Mail Server, User Name, and Passwords.
This information is found on page 2 of the PDF.
***Your User Name is your full email address.

Step 6:
Click "More Settings".

Step 7:
Click the Outgoing Server Tab.
Please check "My outgoing server (SMTP) requires authentication"
Please make sure that the radio button for "Use same settings as my incoming mail server" is selected.
Click "OK".

Step 8:
Click "Test Account Settings".

Step 9:
If all tests complete without any errors, congratulations, click close and proceed to Step 10.
If errors occured, click close and refer back to Step 5.
NOTE: Some Internet Service Providers (ISP) may block access to the Outgoing Mail Server. Charter Communications being one of these ISP’s. If you have Charter Internet where you are attempting to setup your Outlook Account, you will need to contact Charter to get access to their Outgoing Mail Server.

Step 10:
Click "Next".
Click Finish.

VIEW AS PDF HERE

Gmail Setup Guide

VIEW AS PDF HERE

Step 1:
Click the Settings Icon and Choose "Settings" from the drop down menu.

Step 2:
Click the "Accounts" Tab. Under the "Check Mail Using POP3" Heading, Click "Add a Pop3 Mail Account You Own"

Step 3:
Enter Your Full Email Address in the Email Address Field and Click "Next Step"

Step 4:
Enter Your Username and Password and click "Add Account"
Note: Your Username is Your Full Email Address

Step 5:
Make sure the "Yes, I want to be able to send mail as" radio button is checked and click "Next Step".

Step 6:
Enter Your Full Name and Uncheck "Treat as an Alias". Click "Next Step".

Step 7:
Click the Option "Send through yourdomainhere.com SMTP Servers" and fill out the Information.

  • Enter the SMTP Server: mail.yourdomainhere.com
  • Change the Port to 465
  • Enter your Username (Full Email Address)
  • Enter Your Password
  • Make sure the "Secured connection using SSL (recommended) option is checked.
  • Click Add Account

Step 9:
Congratulations, you have successfully added your email to Gmail. Now we need to verify ownership of the address.

Step 10:
Go to webmail.yourdomainhere.com and login to your account using your full email address and password.

Step 11:
Click your inbox and find the email with the Subject Line "Gmail Confirmation - Send Mail as". Open the email and click the verification link within the email.
Note: You may also copy and paste the verification code from the email into the box from step 9.
Congratulations, you have now verified the email address. If you would like to set the email address as the default sending account, please proceed to Step 12.

Step 12:
Return to the Accounts Tab Page Under Settings (Refer to Steps 1 and 2). Next to the Email Account you would like to make the default sending account, click "Make Default".

VIEW AS PDF HERE

Email Troubleshooting FAQ

GLOSSARY OF TERMS

POP3: POP3 is the most up-to-date version of a standard protocol for receiving emails.

Email Client: An email client is what is used to send and receive emails via your computer. Common email clients include: Outlook, Thunderbird, Mac Mail, etc. Some people use a Gmail account as a POP3 email client to be able to access email via any device or computer.

Gmail Account: A Gmail account is a Google email account which includes an email address ending in @gmail.com. With your free Gmail account, you have access to many of Google’s products including Drive, Analytics, Google+, and more.

Webmail: Webmail is an email service that is created with a website. Through webmail, emails are stored on the server’s mailbox.

Difference between Webmail and Email Client: Webmail is web-based email that can be accessed anywhere with an internet connection which is used by platforms such as Yahoo, Gmail, Horde, and Roundcube. An email client on the other hand uses POP3 to store your emails locally and uses platforms such as Outlook or Thunderbird.

Domain: A domain is the address of a website, such as: yourdomainname.com.

3rd Party Email Provider: 3rd Party Email Providers help clients send emails without headaches by allowing an increased delivery rate and helping keep their emails from being marked as spam. Some examples of 3rd party email providers include Microsoft Exchange and Google Apps.

Spam: Spam is any email that you don’t want. Also called "junk email" or "unsolicited bulk email", quite often spam email consists of identical, or nearly identical messages, sent to numerous recipients.

Whitelist: A whitelist is a list of emails or IPs that have been recognized and approved. This means that email addresses on the whitelist will be able to send and receive your emails.

Blacklist: A blacklist is setup to stop IP addresses and email addresses from sending emails to you. Blacklists are generally used to stop spammers.

How do I make sure you are connected to the internet?

Open up a browser and try going to Google. If you are able to get to Google, you are connected. If you are unable to get to Google, do one of the following that applies to your internet usage:

  • Restart your modem and router and try connecting again.
  • Quit your browser, turn your mobile hotspot off, then turn your hotspot back on, and then re-open your browser.
  • Quit your browser, turn off your "wifi" setting in your computer, turn your "wifi" setting back on, and then restart your browser.

How do I check my webmail?

If SLB Networks is hosting your website, go to: webmail.yourdomainname.com. Enter your username (your full email address) and password.

Your webmail will either be Horde or Roundcube. You can test your email by sending and receiving through your webmail. If you can send and receive without issues via webmail, then the problem is most likely with your computer, your internet service provider, or your email settings within your email client. To verify you are setup correctly, view the settings above.

I want to manage my business email from my personal Gmail account. How do I do this?

SLB has created a handy guide that gives you step-by-step directions on how to add your business email address to your own personal Gmail. You can view our Gmail setup guide above.

Email Client Troubleshooting

If you are having trouble setting up your email in an email client, check your email password by going to webmail.

To setup email within specific email clients refer to our email setup guides above.

I cannot figure out how to set up my email

Make sure that your settings are correctly setup by matching them to our POP3 settings guide above.

Make sure your password is correct by going to webmail.yourdomain.com and attempting to log in. If you need to reset your password, please contact us.

I'm using Gmail as my email client and it takes forever to get my emails

Using Gmail as a POP3 client works for some companies but since it is a free service offered by Google, there will be a lag in email delivery time, typically 30-45 minutes.

You can use the refresh button Refresh Page Icon or click the Gear icon in the upper right corner and go to Settings -> Accounts and Import -> and Check mail now.

NOTE: If it takes too long to get emails because you’re using Gmail, we suggest using an email client such as Outlook or Thunderbird

My email is not working

NOTE: There are many factors that can effect email. Most of the time, the problem exists on the individual user’s computer or email client. Before you assume that your email is not working, make sure your internet is working and test your login credentials via webmail.

Check your webmail to see if emails are being sent there. You can check your webmail by visiting webmail.yourdomainname.com. Fill in "yourdomainname" with your own domain that is hosted by SLB Networks. Your username for webmail will be your full email address such as: "myname@yourdomainname.com".

I cannot send emails

Did you recently change your Internet Service Provider (ISP)?

  • If you have changed your ISP, you may need to change your outgoing email settings to work with your new ISP. AT&T typically blocks port 25 for outgoing email so you will want to connect using port 465 with SSL security, or get outgoing email settings from your ISP (contact your ISP tech support department).
    • AT&T recommends Port 587 but says most 3rd party email providers use port 465.

Check your outgoing settings – make sure they match our POP3 settings guide above.

I am not receiving my emails

Check your spam/junk folder for your missing emails.

Have the users who are attempting to send you emails make sure that they are sending to the correct email address.

Check your incoming email settings – Make sure they match our POP3 settings guide above.

I am getting too much spam. What can I do about spam?

Depending on your hosting package, some clients have access to configure "spam settings" on an individual email basis.

While we do have a server-wide anti-spam program, we suggest using an anti-virus program with spam filtering capabilities.

I cannot connect to my email on my phone

Check to make sure that your password is correct. You can test your password by going to your webmail (webmail.yourdomainname.com) and trying to log in.

Check that your settings & ports have been configured correctly – Refer to our general mobile settings above.

My emails are not getting delivered, or are being bounced

Make sure that you typed the email address correctly.

Have the end user check their junk mail or have them add your full email address to their whitelist.